Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer several shipping options to suit your needs:
Standard Shipping (3–5 business days)
Expedited Shipping (2–3 business days)
Overnight Shipping (1 business day)
All orders are shipped via trusted carriers like USPS, UPS, or FedEx. You'll receive a tracking number as soon as your order ships.
Do You Ship Internationally?
At this time, we do not offer international shipping. We currently ship only within the United States.
How Long Will It Take To Get My Package?
Delivery times depend on the shipping method you choose at checkout:
Standard Shipping: 3–5 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day
Orders are typically processed and shipped within 1–2 business days. You’ll receive a tracking number as soon as your order is on the way.
PAYMENT
What Payment Methods Are Accepted?
Credit & Debit Cards: Visa, MasterCard, American Express, Discover
Is Buying On-Line Safe?
Absolutely. Your security is our top priority. Our website uses SSL encryption to protect your personal and payment information.
We partner with trusted, PCI-compliant payment processors to ensure every transaction is 100% secure.
Shop with confidence — your data is safe with us.
Order & Retunrs
How do I place an Order?
Placing an order is quick and easy:
Browse our products and select your favorites.
Choose your size, color, or quantity (if applicable).
Click “Add to Cart.”
When you're ready, go to your cart and click “Checkout.”
Enter your shipping and payment information, then confirm your order.
You’ll receive an order confirmation email right away, and a tracking number once your package ships.
How Can I Cancel Or Change My Order?
If you need to cancel or make changes to your order, please contact us as soon as possible at info@cottonk.com.
We process orders quickly, so changes and cancellations are only possible before your order ships.
Once your order has shipped, we won’t be able to cancel it — but you’re welcome to return it once it arrives (see our return policy for details).
Do I need an account to place an order?
No, you don’t need an account to shop with us. You can checkout as a guest for a quick and easy experience.
However, creating an account lets you track your orders, save your shipping info, and enjoy a faster checkout next time.
How Do I Track My Order?
Once your order ships, we’ll send you a tracking number via email.
You can use this number to check the status of your package anytime on the carrier’s website (USPS, UPS, or FedEx).
If you need any help tracking your order, feel free to contact us at info@cottonk.com.
How Can I Return a Product?
We want you to be completely satisfied with your purchase. If you need to return a product, please follow these steps:
Contact us within 30 days of receiving your order at info@cottonk.com to initiate the return.
Ensure the product is in its original condition, unused, and with tags attached.
We'll provide you with instructions on how to send the item back.
Once we receive and inspect the returned product, we will process your refund or exchange promptly.
Please note that return shipping costs may apply unless the return is due to a defect or our error.